When we say, "we take pride in doing ordinary things extraordinarily well", it’s not just lip service. We’re willing to put our money where our mouth is – we provide $25 anytime one of our Five Service-Guarantee Promises isn't fulfilled.
We call it Deliver on the Promise.
You can call it extraordinary customer service. We guarantee we will live up to our five promises, but since we all know nothing in this life is a hundred percent, we also make it up to you if we fall short.
Our commitment to Deliver on the Promise is about striving for excellence, and recognizing it takes continuous improvement to do so. In fact, every time we issue a $25 Service Guarantee, we also begin an internal discovery process to determine why we missed our mark. Every time. Deliver on the Promise makes us better partners by simultaneously maintaining standards of excellence while also learning how to improve our service.
Delivering on the Promise is more than a standard we uphold, it’s part of our culture - it guides all our thinking, our processes, and our commitment to customers. It ensures your needs come first and are handled efficiently with gratitude for the business you share with us.
Will call orders will be ready for pickup at the mutually agreed upon time.
Return Goods Instant Credit
When you return resellable stock products, your account will be credited by the close of the next business day.
You will receive exactly what you ordered.
Timeliness of Delivery
We will deliver your order to you at the mutually agreed upon time.
Never Out of Stock Products
Because supply chain issues continue to significantly impact our industry, we have decided to suspend our Never Out Service Guarantee until things get back to normal. We know this is an important service we provide and we will continue to find solutions to this difficult situation.
We take pride
in doing ordinary things extraordinarily well.
Karla Neupert Hockley
President, Consolidated Supply Co.
When we take care of our customers, you take care of us. Here at Consolidated, we've got your back - it's part of our promise to you.
Get your free Deliver on the Promise t-shirt today!