When we say, "we take pride in doing ordinary things extraordinarily well", it’s not just lip service. We’re willing to put our money where our mouth is – we provide $25 anytime one of our Five Service-Guarantee Promises isn't fulfilled.
We call it Deliver on the Promise.
You can call it extraordinary customer service. We guarantee we will live up to our five promises, but since we all know nothing in this life is a hundred percent, we also make it up to you if we fall short.
Our commitment to Deliver on the Promise is about striving for excellence, and recognizing it takes continuous improvement to do so. In fact, every time we issue a $25 Service Guarantee, we also begin an internal discovery process to determine why we missed our mark. Every time. Deliver on the Promise makes us better partners by simultaneously maintaining standards of excellence while also learning how to improve our service.
Delivering on the Promise is more than a standard we uphold, it’s part of our culture - it guides all our thinking, our processes, and our commitment to customers. It ensures your needs come first and are handled efficiently with gratitude for the business you share with us.